Information We Collect
When you contact us, we collect your name, phone number, email address, and the service address where the ice maker repair is needed. We also collect details about your appliance and the problem you're experiencing so our technicians can help.
Like most websites, we automatically collect basic technical information such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact and service information to schedule appointments, send updates, provide repair services, and follow up on your ice maker repair. We may also use it to answer your questions and improve our customer service.
With your permission, we may send you occasional service reminders or promotional offers. You can opt out at any time by calling us or using the unsubscribe link in our emails.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our site. Cookies are small text files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to collect information about website traffic and usage patterns. These tools may use cookies and other tracking technologies to gather data.
These third parties have their own privacy policies. We encourage you to review them. We do not control how they handle your information.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share it with trusted service providers who help us operate our business, such as scheduling software or payment processors, but only as needed to serve you.
We may also disclose information if required by law, to protect our rights, or in connection with a business transfer. In those cases, we take steps to protect your privacy.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When we no longer need it, we securely delete or anonymize it.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure.
We train our team on privacy best practices and limit access to your information to those who need it to do their jobs.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also object to or restrict certain processing.
To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe and as required by applicable law.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review it periodically.